For D2C Brands · Shopify · WooCommerce · Custom API

Built for brands that
have stopped asking
for the lowest rate.

Your logistics partner shouldn't be the reason your customers leave. ParcelAce brings enterprise-grade support, real-time hub escalation, and WhatsApp-first commerce to brands that care.

⚡ If you're looking for only rate, we're not a match. If you want custom support and best-in-class service — no one is better than us.
Start Shipping with ParcelAce → See What's Included
Courier Partners
DTDC Bluedart Delhivery Busyebee
What You Actually Get
Live Advantage
💰
Next-Day COD Remittance
Industry charges 1–2% extra
₹0extra cost
💬
WhatsApp Shop + CRM
Sell, support, automate
Hublleincluded
📦
Branded Tracking Page
Your brand, not the courier's
Customtracking link
🔄
Automated Returns
Zero manual intervention
Autofully handled
Who this is for

We're not for everyone.
That's by design.

ParcelAce D2C is for founders who've learned the hard way that the cheapest logistics partner is the most expensive one.

Are you the right fit?
Not For You
If rate is your only filter
  • ✕Comparing AWB rates across 5 aggregators
  • ✕₹2/shipment saving matters more than 0% RTO
  • ✕WhatsApp automation isn't a priority
  • ✕Support quality doesn't matter to your brand
Built For You
If service is what you've been missing
  • ✓Burned by RTO losses and slow NDR resolution
  • ✓COD locked for 3–7 days at 1–2% fee
  • ✓Customers buying on WhatsApp with no system
  • ✓You want a partner who picks up when you call
What's included

Everything you need.
Nothing you don't.

Four genuine advantages that compound — the longer you're with ParcelAce, the more you gain.

💰
Zero Cost
Next-Day COD Remittance — Free
Every aggregator charges 1–2% of invoice for next-day COD. A brand doing ₹10L/month in COD is paying ₹10,000–20,000 just to access their own money. ParcelAce gives you next-day remittance at zero cost — always.
  • COD collected today, remitted by tomorrow
  • No percentage fee, no hidden deductions
  • Better working capital, better cash flow
₹0
extra cost. Industry charges 1–2% of invoice value.
🛍️
Only ParcelAce
WhatsApp Shop — Sell Without a Website
A complete purchase journey inside WhatsApp — browse, buy, pay, confirm, track, return — without leaving the app. Powered by Hublle and the Official WhatsApp Business API.
  • Full product catalogue inside WhatsApp
  • Browse → cart → checkout → confirmation in WhatsApp
  • Works alongside Shopify, WooCommerce, or custom stack
  • Order updates, tracking, returns — same thread
🤖
AI-Powered
Hublle — Full WhatsApp CRM & Team Inbox
Multi-agent team inbox, automated flows, bulk broadcasts, and deep order automation. Bundled with ParcelAce logistics.
  • Multi-agent team inbox — no more one-phone support
  • Automated order notifications, NDR follow-ups, return flows
  • Bulk broadcast to your buyer list
  • Shopify, WooCommerce, custom API integrations
📞
AI + Manual
COD & NDR Calling — Every Undelivered Order
Every NDR that doesn't get followed up becomes an RTO — forward + return shipping cost + lost customer. We call every undelivered order via AI agent and manual follow-up.
  • AI voice agent calls every NDR — COD verification + address confirmation
  • Manual layer for high-value orders
  • Every call logged, every outcome tracked
  • Reduces RTO before it happens — not after
Branded Tracking

Your brand on every
tracking page — not the courier's.

When your customer clicks "track order", they should land on your brand — not Delhivery's generic status page. ParcelAce gives every brand a fully customised tracking page.

  • →Custom URL: track.yourbrand.com or parcelace.in/track/yourbrand
  • →Your logo, brand colors, and messaging on every status
  • →Upsell banner on tracking page — turn a check into a sale
  • →One-click return initiation from tracking link
  • →Customer feedback on delivery — flag fake remarks instantly
🔗
Every tracking notification links to your branded page
WhatsApp, SMS, email — all link to your brand, not the courier's
T
track.yourbrand.com/order/TM909
Your Brand
Order Tracking · Powered by ParcelAce
Order #TM909 · ₹1,299 In Transit
Picked Up
In Transit
Out for Delivery
Delivered
📍 Last update: Delhi Hub · 2 hours ago
🔄 Request Return
💬 WhatsApp Support
🎁 While you wait — 10% off your next order
Shop →
Automated Returns

Returns that run
without you.

Returns are the most ignored part of D2C logistics. Every aggregator leaves you to figure it out. ParcelAce automates the entire return journey — customer-initiated, zero manual intervention.

1
Customer initiates return
From tracking link, WhatsApp, or your website. One click — no emails, no forms, no calls.
2
Return approved automatically
Based on your return policy rules. ParcelAce checks eligibility and approves instantly.
3
Pickup scheduled — no calls needed
Reverse pickup booked automatically. Customer gets a WhatsApp confirmation with pickup window.
4
You receive the item. Exchange or refund.
Full return lifecycle tracked. You decide: exchange, store credit, or refund — automated.
🚀
Dedicated Returns Page coming soonA full branded returns portal for your customers — launching shortly
Return Initiated
Order #TM909 — Return Request
Product: Blue Cotton Kurta · Reason: Wrong size
✓ Policy Verified Pickup Scheduled
WhatsApp Sent to Customer
Your return is confirmed ✓
Pickup scheduled for tomorrow between 10am–2pm. No packing needed — just hand it over.
Zero manual intervention on your end.
What You Can Automate
  • ✓Instant return approval by policy rules
  • ✓Auto reverse pickup booking
  • ✓Exchange + store credit + refund flows
  • ✓WhatsApp status updates to customer
ParcelAce App — Recent Shippings screen
PA
iOS & Android App

Your logistics,
in your pocket.

Track every shipment, manage NDRs, view COD remittance, and contact support — all from the ParcelAce app. Built for founders who run everything from their phone.

📦
Live shipment tracking with status
💰
COD remittance dashboard
📞
NDR management & calling
🔄
Returns & exchange tracking
📊
Daily shipping reports
💬
WhatsApp support access
🍎
Download on the
App Store
 🤖
Get it on
Google Play
The support difference

When your shipment is stuck —
who actually calls the hub?

Every aggregator has a support team. Here's what actually happens at 6pm on a Friday when your customer's order is stuck.

Standard Aggregator
Your ticket gets filed.
Your customer waits.
  • 1You report the stuck shipment
  • 2Aggregator opens a ticket with the courier KAM
  • 3KAM sends standard reply: "will deliver in 48 hours"
  • 4Another escalation. Same reply.
  • 5Your customer leaves a 1-star review. You get an RTO.
Every stuck shipment that becomes an RTO costs you forward + return shipping. Plus the customer is gone.
ParcelAce
We call the hub manager.
Directly.
  • 1You tell ParcelAce. That's your only step.
  • 2We locate the exact hub — instantly. 10 years of hub data.
  • 3We call the hub manager directly. No KAM. No ticket.
  • 4If manpower is the issue — ground team deployed.
  • 5Shipment delivered. Customer happy. RTO avoided.
2–3 hours. Not 48. 10 years of hub relationships — no aggregator has this.
Courier Network

Best-in-class couriers.
Managed by ParcelAce.

You don't deal with couriers. We do — selecting the right partner per shipment based on pincode, weight, and urgency.

DT
DTDC
Pan-India reach, strong Tier 2 & 3 penetration, forward and reverse
BD
Bluedart
Premium express, high-value shipments, exceptional on-time record
DL
Delhivery
Technology-first, wide network, strong D2C infrastructure
BB
Busyebee
Reliable last-mile, strong same-day and next-day capabilities
10 Years of Proof

Numbers that matter.

10+
Years in Reverse Logistics
98%
On-Time Air Delivery
97%+
On-Time Pickup Rate
0%
Client Churn — Ever
Get started

Let's find out if
there's a fit.

No pitch decks. No rate sheets. A direct conversation about your current setup and what's costing you.

🔍
We'll audit your current RTO rate. If we can bring it down, we'll show you exactly how.
💬
We'll demo Hublle for your brand specifically. WhatsApp Shop, tracking, returns — live, on the call.
🤝
If we're not the right fit, we'll tell you. We only onboard brands we can serve at the level they deserve.

Start Shipping with ParcelAce

Direct line to our D2C team. We respond within 4 business hours.
We don't work with everyone. If there's a fit, we'll know in 15 minutes.
D2C

Stop paying for access
to your own money.

Next-day COD free. Branded tracking. Automated returns. WhatsApp commerce. One platform.

Start with ParcelAce → Also need corporate logistics?